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Terms and conditions

Booking Terms

  1. Bookings Confirmation. Bookings are only confirmed pending completion of the registration form and purchase of the Training and Product Package. To ensure your place on a training course, please complete the registration form and purchase your package.
  2. Delegate Eligibility Criteria. To qualify for attendance, delegates must meet the minimum experience and qualification criteria for each STYLAGE® and DESIRIAL® training course. This is imperative to the health and safety of both delegate and model, and to ensure the highest quality of experience and learning for all.

Cancellation and Rescheduling Terms

  1. Cancelling and Rescheduling. Delegates may cancel or reschedule without penalty by notifying VIVACY UK at least 7 working days prior to their scheduled training course. To cancel, reschedule or request a refund please contact Andrea Campusano – Training and Education Manager at: traininguk@vivacylab.co.uk
  2. Late Cancellation. Cancellations are considered “late” when the delegate does not cancel or reschedule at least 7 working days prior to the scheduled training course. Late cancellations are not eligible for a refund but will be offered to reschedule to the next available training course date of the same module and criteria.
  3. Missed Training Course. If a delegate misses their scheduled training course without cancelling or rescheduling, the delegate will not be eligible for a refund and will not be offered to reschedule to the next available training course. The cost of the training course will be automatically forfeited, but the product bundle will be sent after the course has finished.
  4. Provider Cancellation. If, for any reason, VIVACY UK must cancel your scheduled training course, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.
  5. Refunds. Any refunds will be processed in the same method as the original payment.
  6. Penalty Waiver. VIVACY UK reserves the right, at our discretion, to waive any penalty assessed hereunder for any reason we deem sufficient and reasonable.